This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Similar articles in PubMed Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Kanouse, D. E. Articles by Vaiana, M. Search for Related Content PubMed PubMed Citation Articles by Kanouse, D. E. Articles by Vaiana, M. Social Bookmarking                   What's this?

Reporting about Health Care Quality: A Guide to the Galaxy

Mark Spranca, PhD

Mary Vaiana, PhD

RAND Corporation in Santa Monica, California.

A review of research on the reporting of health care quality information and related fields in applied social and cognitive science led to identification of seven basic principles that should be followed when planning to report health care quality information to consumers or other audiences: (a) know the audience: who they are, what they care about, and what actions they can take; (b) identify constraints that limit what is feasible; (c) consider barriers and facilitators to achieving objectives; (d) identify specific behaviors to target for change, and prioritize objectives; (e) design a report that specifically incorporates priorities and reflects trade-offs; (f) develop a plan for promotion and dissemination from the beginning; and (g) build in ongoing testing and evaluation to identify successes and areas needing improvement. Case studies provide many examples of unsuccessful reporting efforts thatmight have succeeded had these guiding principles been followed.

Key Words: quality reporting • CAHPS • report design strategies • dissemination strategies

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?