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Health Promotion Practice
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When Bioterrorism Strikes: Communication Issues for the Local Health Department

Christine Riederer-Trainor, PhD, CHES

Division of Health Education and Health Communication at the Kansas City Health Department in Kansas City, Missouri.

Tiffany Wilkinson, MPH

Division of Communicable Disease Prevention and Public Health Preparedness at the Kansas City Health Department in Kansas City, Missouri.

William D. Snook, MSEd

Community Health Initiatives Program, Division of Health Education and Health Communication, at the Kansas City Health Department in Kansas City, Missouri.

Gerald L. Hoff, PhD, FACE

Office of Epidemiology and Community Health Monitoring at the Kansas City Health Department in Kansas City, Missouri.

Ron Griffin, MPH

Division of Communicable Disease Prevention and Public Health Preparedness at the Kansas City Health Department in Kansas City, Missouri.

Rex Archer, MD, MPH

Kansas City Health Department in Kansas City, Missouri.

Public health preparedness is a multifaceted planning process that becomes grounded in a response plan and in effective communications, internal and external. This article describes an incident when the presence of anthrax spores was detected in a postal facility within Kansas City, Missouri, and discusses the communications issues faced by the Kansas City Health Department (KCHD). This incident provided the KCHD the first opportunity to operationalize its Incident Management System–based response plan. However, accompanying its implementation were unforeseen issues related to both internal and external communications. These issues and the lessons learned are discussed.

Key Words: anthrax • bioterrorism • communications • incident management • news media • press conferences

Health Promotion Practice, Vol. 6, No. 4, 424-429 (2005)
DOI: 10.1177/1524839905278474
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C. Chess and L. Clarke
Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory
Am J Public Health, September 1, 2007; 97(9): 1578 - 1583.
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